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京东“一心为你”亮相AWE2018 八大区域构成家电体

作者:admin  日期:2018-11-01 16:33  人气:
2018年3月8日,中国家电及消费电子博览会(Appliance& Electronics World Expo,简称AWE2018)在上海新国际博览中心召开,这场一年一度、举世瞩目的全球科技盛宴,吸引了超过800家国内外知名家电、消费电子以及跨行业企业参展,全方位展现家用电器、消费电子、智能硬件、人工智能、互联网等多个领域全球前沿发展趋势和创新产品。
 
On March 8, 2018, the China Appliance & Electronics World Expo (AWE2018) was held at the Shanghai New International Expo Center. This annual and world-renowned global science and technology feast attracted more than 800 well-known household appliances, consumer electronics and cross-industry enterprises from home and abroad. Show the world's leading trends and innovative products in home appliances, consumer electronics, intelligent hardware, artificial intelligence, the Internet and other fields.
 
 
 
携手共进 彼此见证
 
Hand in hand to witness each other
 
 
 
今年是京东与AWE合作的第五个年头了,合作的五年里,京东在AWE上,与众多优秀的家电同业者进行过深入的交流、广泛探讨与学习彼此经验,也见证了AWE的影响力从中国最大到跻身世界三大家电行业展会之一的发展历程。
 
This year is the fifth year of cooperation between Jingdong and AWE. During the five years of cooperation, Jingdong has conducted in-depth exchanges with many outstanding household appliances manufacturers, discussed and learned from each other's experience, and witnessed the development of AWE's influence from China to one of the world's three largest electronics industry exhibitions.
 
 
 
 
 
京东,AWE2018
 
Jingdong, AWE2018
 
京东的展位位于本届AWE2018的W2馆,w2馆是综合品类和消费电子馆,更汇聚了夏普、索尼、LG、飞利浦、华为、创维等国内外知名的品牌。在一众消费电子类企业大佬的环绕下,京东将展位面积扩大到了近800平米。更是将整个展位打造成一个京东家电体验店,一个全开放式的丰富场景体验中心。
 
Jingdong exhibition is located in the W2 Pavilion of AWE2018. W2 Pavilion is a comprehensive category and consumer electronics pavilion. It also brings together well-known brands at home and abroad, such as Sharp, Sony, LG, Philips, Huawei, Skyworth and so on. Surrounded by a crowd of consumer electronics companies, Jingdong has expanded the booth area to nearly 800 square meters. The whole booth will be built into a Jingdong Home Appliances Experience Store, a fully open and rich scene experience center.
 
 
 
服务永远第一,已经植入到血液中
 
Service is always the first and has been implanted into the blood.
 
 
 
本届AWE2018 ,是新成立的京东电子文娱事业群首次集体亮相,不仅设立了近800平米的超大展台空间,更以“36项承诺,一心只为你”为主题,以两大模块、八个区域的家电数码产品全场景体验,为广大厂商、展商和观众献上华丽的品质盛宴和全新的优质消费体验。
 
AWE2018 is the first collective appearance of the newly established Jingdong Electronic Civil Entertainment Enterprise Group. It not only sets up a huge exhibition space of nearly 800 square meters, but also takes "36 promises, one heart only for you" as the theme. With two modules and eight regions, the digital products of household appliances have a full scene experience, offering magnificence to the vast number of manufacturers, exhibitors and audiences. The quality feast and brand new quality consumption experience.
 
 
 
“36项承诺,一心只为你”是京东家电为了保障消费者权益和体验所推出的。这其中包括了京东从2013年至2017年的多项政策,还有今年新推出的一对一的专属客服、厂商服务人员的排名上岗政策,让消费者在选择商品的时候,有任何的疑问都能有专属、专业的客服人员服务,让消费者有更好的购物体验。
 
"36 promises, one heart only for you" is introduced by Jingdong Home Appliances in order to protect consumer rights and experience. This includes a number of policies from 2013 to 2017, as well as a new one-to-one exclusive customer service, manufacturer service personnel ranking policy introduced this year, so that consumers in choosing goods, any doubt can have exclusive, professional customer service personnel services, so that consumers have a better shopping experience.
 
 
 
从京东那了解到,京东今年更是推出了微信一对一专属客服服务。消费者可以很方便的在微信中和京东小秘书对话,人工小秘书能做到99%30秒内应答。还在人工智能小秘书中加入了家电清洗、家电安装等服务,让消费者能从中得到自己所需了解的知识。
 
Learned from Jingdong that Jingdong launched WeChat one to one exclusive customer service service this year. Consumers can easily micro-mail and Jingdong Secretary dialogue, manual Secretary can be 99% 30 seconds to respond. Also in the small secretary of artificial intelligence to add home appliance cleaning, home appliance installation and other services, so that consumers can get the knowledge they need to know.
 
 
 
极致服务让京东成为提升家电网购市场服务的标杆企业。根据权威数据调查公司美兰德在2017年11.11前夕对北京、上海、广州、深圳、成都5大城市3000多名消费者的调查,超过一半的消费者选择京东作为购买家电的首选平台,更有接近7成的消费者更认可京东家电的售后服务。2018年京东家电在AWE2018展台上推出涵盖平台服务、售前服务、售中服务、售后服务、增值服务五大类别在内的36项服务承诺,从开箱验机到质量保证厂家背书,从微信专属客服到上门服务时效承诺,从免费上门回收到闪电退款,从有口皆碑的“30-30-180”到更进一步的“小家电一年只换不修”……36项高品质的贴心承诺,让京东再次将服务提升到全新高度,为满足广大家电消费者对家电选购、服务的完美体验而不懈努力。
 
Extreme service makes Jingdong a benchmark enterprise to improve the service of home appliances online shopping. According to a survey of more than 3,000 consumers in five major cities of Beijing, Shanghai, Guangzhou, Shenzhen and Chengdu on the eve of November 11, 2017, more than half of the consumers chose Jingdong as the preferred platform for purchasing household appliances, and nearly 70% of the consumers recognized the after-sales service of Jingdong household appliances. In 2018, Jingdong Home Appliances launched 36 service promises on AWE2018 platform covering five categories: platform service, pre-sales service, in-sales service, after-sales service and value-added service. They range from open-box inspection to endorsement by quality assurance manufacturers, from Wechat exclusive customer service to door service prescription commitment, from free door-to-door recycling to lightning refund. From the well known "30-30-180" to the further "small household appliances only a year instead of repair"... Thirty-six high-quality intimate commitments, so that Jingdong will once again upgrade the service to a new height, in order to meet the vast number of household appliances consumers to purchase, perfect service experience and unremitting efforts.
 
 
 
八大区域构成家电体验新模式
 
Eight regions constitute a new mode of home appliances experience
 
 
 
 
 
京东,AWE2018
 
Jingdong, AWE2018
 
京东在AWE2018的展台可以看作一个京东家电体验店,一个全开放式的丰富场景体验中心,包含京东家电专卖店、智能家居体验区、影音娱乐体验区、高端厨卫体验区、高端冰洗体验区、京东3C体验区、VR游戏体验区、小家电“食趣”体验区等八大区域,向消费者展示了包括海尔、美的、格力、TCL、海信、飞利浦、奥克斯、三星、西门子、松下、戴森等数十家顶尖家电品牌旗下最优质的前卫、高端、智能家电新品。其中,美的、海尔、格力等企业还竞相在展会现场发布京东定制款产品及京东特供机型,这些产品均已在京东上线,让消费者可以在第一时间选购到自己心仪的商品。
 
Jingdong's AWE2018 exhibition stand can be seen as a Jingdong Home Appliances Experience Store, a fully open and rich scene experience center, including Jingdong Home Appliances Store, Smart Home Experience Area, Video and Audio Entertainment Experience Area, High-end Kitchen and Sanitation Experience Area, High-end Ice Washing Experience Area, Jingdong 3C Experience Area, VR Game Experience Area, Small Appliances "Food Interest" "Experience area and other eight regions, including Haier, the United States, Gree, TCL, Hisense, Philips, Oaks, Samsung, Siemens, Panasonic, Dyson and dozens of top household appliances brands under the best quality avant-garde, high-end, smart home appliances new products. Among them, the United States, Haier, Gree and other enterprises are also competing in the exhibition site to release Jingdong customized products and Jingdong special supply model, these products have been on the line in Jingdong, so that consumers can buy their favorite goods at the first time.
 
 
 

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